Refund/Cancellation Policy

Preparation of your order can begin immediately after your order has been confirmed (you will receive a text message when this happens). Cancellations or refunds will be subject to our management's approval. To contact a manager, please immediately call the restaurant at (212) 460-9383 during business hours.

Advanced orders may be cancelled prior to the scheduled delivery time at our discretion. Please call (212) 460-9383 to find out if your order is eligible for cancellation.

When refunds occur, Cheese Grille will refund the total price of any cancelled order to the credit or debit card used to place the order. This may take 3-5 business days to fully return to your card. You will receive a text message confirmation when Cheese Grille issues a refund.